Terms of Service

1. What PlatPost does

PlatPost is a distribution assistant. You tell it about your business once. It drafts social media posts in your voice, you approve or reject each one, and it posts the approved ones to the accounts you connect, on the days you choose. The networks it posts to are the ones listed in Connected Channels; a network is part of the service only once its Connect button appears in the app. On a paid plan it also gives you business tools: a booking page, a job calendar, quotes and invoices, under section 6b.

2. Your account

You need an account to use PlatPost. Keep your password to yourself and tell us if you think someone else has used it. You must be 18 or over and must be allowed to post on the accounts you connect. One account per person or business.

3. Price and payment

PlatPost is sold in US dollars. Every price is on the pricing page, and the plan you chose is shown on the Subscription page. Your plan renews automatically, each month or each year as you chose, until you cancel it. Stripe takes each payment in advance, at the start of the period. X charges for each post it publishes and the ad networks charge for each ad; both come from your PlatPost balance at the price shown before you spend, and an ad budget bills to your own ad account. If we change the price we tell you by email at least 30 days before it applies to you. We also email you a reminder before each annual renewal, and every six months on a monthly plan, with the price and the way to cancel.

Each plan has fair-use limits, and the pricing page states them for every tier: the number of connected channels, where each ads connection counts as one channel; the AI runs (post ideas and post checks) in each billing period; the posts each channel may publish in any 24 hours; and the images and video you may store. When you reach a limit, PlatPost refuses the next action and tells you which limit it is. It never charges you more for it. A post the limit stops stays in your list, so you can move it to a later time.

The Standard plan sells extra connected channels, up to the number and at the price the Subscription page shows, billed with your plan on the same date and in the same cycle. When you add one above what you have paid for, Stripe charges your card at once for the days left in the period. When you remove one, you keep it until the end of the period you have paid for, and we do not refund or credit that period for it. The Subscription page says what each press does before you press, and each extra channel is a line on your Stripe invoice.

You can cancel at any time with the Cancel button on the Subscription page. The service runs until the end of the period you have paid for, and no further payment is taken. We email you to confirm the date it ends. When the plan stops, your channels are disconnected and your scheduled posts return to Drafts. Your drafts, your media, your Business Brain and your balance stay. We do not refund part periods, except where the law says we must, as the next paragraph explains.

You can cancel within 14 days of the day you first buy a plan, and within 14 days of each annual renewal. This applies to every account, whether you buy for a business or for yourself. Your plan starts at once at your request, so we refund what you paid for that period, less the days you used it, counted in whole days. During the 14 days the Subscription page shows a Cancel and refund button. You tick a box to confirm, because the page cannot undo it. The plan stops at once, your channels are disconnected, your scheduled posts return to Drafts, and the refund goes back to your card. You can also cancel this way by email to hello@platpost.com within the 14 days. We refund you within 14 days of your email. If you are a consumer, these rights are in addition to any other rights the law gives you. If you change plan during a billing period, a refund for that period goes by email, because a person works out what you paid for each plan.

If a payment fails, your plan is paused: your channels are disconnected and your scheduled posts return to Drafts. Nothing you wrote is lost. Stripe retries the card and emails you a link to pay the open invoice, and once it is paid the plan is active again. While a payment is open, a new plan cannot start, so that you never pay for two plans at once.

An upgrade starts at once. Stripe charges your card at once for the difference in price for the rest of the period, and if that payment fails the plan does not change. A downgrade starts at once too, and the difference comes off your next invoice as credit. A move between monthly and annual moves your billing date to the day of the move.

A move to or from the Managed plan is a new subscription, paid at checkout. The plan you leave runs until the end of the period you paid for and then stops. You pay for both until that date, and the days left on the old plan are not refunded, except where the law says we must. The Subscription page shows the date before you pay.

4. You approve every post

Nothing is posted until you say yes to it. Once you approve a post and set a time, you are asking us to publish those exact words on your account at that time. You can pull a scheduled post back at any time before it goes out. After it is posted, you delete it on the network yourself. You are responsible for what you approve, including that it is true, that it is yours to post, and that it follows the rules of the network it goes to.

You can connect your own AI agent with an agent key. A new key can only read and write drafts. If you let a key schedule or publish, you approve in advance what that agent posts, and you are responsible for it as if you had posted it yourself. Keep the key secret. Revoke it on the Agents page the moment you think someone else has it.

5. AI drafts

Drafts are written by an AI model from what you told us about your business and your sample posts. We instruct it to invent nothing and to use only the facts you gave. It can still be wrong, so read every draft before you approve it. Drafts are suggestions; you own the posts you approve and may edit or discard any draft.

6. Content rules

Do not use PlatPost to post spam, to run many accounts pretending to be different people, to post content that is unlawful, defamatory, hateful or that infringes someone else's rights, or to break the terms of X or any other network. Do not try to get around the limits in the app. We may suspend or close an account that does any of this, without a refund.

The free library in the Media Editor finds files that their sources offer free for commercial use. Each file stays under its source's own licence, not under these terms, and PlatPost does not sell the files. Use a library file only in your own posts. Do not use a file that shows a brand, a logo or a trade mark, do not suggest that a person or brand in it supports your business, and do not sell a file on its own or put it in another library. The sources do not check every licence, so read the file's page before you post it.

7. Connected accounts and third parties

Posting runs through a publishing provider that holds the network sign-in you grant. If X or the provider changes its rules, rejects a post, or goes offline, we cannot post until it is fixed, and we tell you when a post fails. We are not responsible for what a network does with your account or your posts.

8. Availability

We aim to keep PlatPost running all the time but do not promise it. If the service is down for more than 24 hours in a row in a month you have paid for, email us and we extend your subscription by the lost time or refund that month.

9. Liability

We are not liable for the content of posts you approve, for how a network or its audience responds to them, or for any loss beyond the fees you paid in the three months before the claim. Nothing in these terms limits liability that cannot be limited by law.

6a. Builders Circle

The Builders Circle is a free members' area that shares your PlatPost account: a weekly newsletter and partner articles written by PlatPost, a profile, a daily update feed with comments, and, for the inner circle, a directory of tools that members link to. Every account is a member of the open circle; the inner circle is a level we set by hand. It costs nothing, it posts nothing to your networks, and PlatPost takes no fee and no part in any sale that a tool listing leads to. You must be 18 or over to use it. You can leave the Circle at any time from My profile; your PlatPost account is unchanged.

Who sees what. Every signed-in account can see every profile, update, comment and edition, and the inner circle every listing. The Circle's front page shows a visitor who is not signed in only what the Circle is and the sign-in: no member content shows there, and we tell search engines not to list the members' pages.

The newsletter. PlatPost writes the weekly edition. It may name a launch, a project, a public X handle or a public achievement that a member shared in the Circle or published themselves; it names nobody's private details. If you want a mention changed or removed, email hello@platpost.com and we change it.

Partner articles. PlatPost writes or approves an article about a company we work with. The articles are public, at platpost.com/partners, and may show pictures of the partner's own site. A paid article, or one we were given anything for, says "Advertisement feature" above its title. A partner's site is its own: what you buy there is under the partner's terms, and PlatPost takes no part in the sale.

Your content. You own what you post. You give PlatPost a non-exclusive, worldwide, royalty-free licence to store, show and copy it only to run the Circle. The licence ends when you delete the content or leave the Circle, except that a quote of it inside another member's comment may remain. We never use it for advertising or to train an AI model.

What is not allowed. Content that is terrorist, that sexualises children, that is hateful, that harasses, threatens or intimidates, that is fraudulent, or that shares an intimate image without consent. Also: spam; pretending to be another person or business; another person's private details; content that infringes someone else's rights; a link to malware or to a deceptive download; a claim about a tool's results that you cannot show; a hidden incentive; and a fake or paid-for review or recommendation.

Reports and removal. Every profile, update, comment and listing has a Report button. A person reads every report, usually inside two working days. We hide or remove content only for one of these published reasons: abuse, harassment or a threat; another person's private details; spam, or a listing that is not the member’s own; pretends to be someone else; not genuine: a claim that cannot be shown, or a hidden incentive; unlawful content, or a link to malware or a deceptive download. The same reasons apply to everyone, never the opinion in a post. A person who is not a member and is affected by content can report it by email to hello@platpost.com. If we hide something of yours, we tell you the reason, and you can ask us to look again by email. A repeated breach can end your place in the Circle or your account.

Tool listings. A listing, in the inner circle, is your own description and a link to your own site. A person reads every new or edited listing before it shows, for the reasons above only. A paid tool is sold on your site under your own terms: you are the seller, you give the buyer their rights, and you say on the listing whether you sell as a business. PlatPost does not check a tool, does not hold any money for it, and cannot refund a sale.

6b. Business tools

(a) On a paid plan PlatPost gives you tools to book jobs, and to make and send quotes and invoices, with packages, repeat invoices and deposits. You are the seller to your clients. PlatPost is not a party to any booking, quote or invoice, takes no payment for you and holds no money for you or your clients. Your client pays you through the payment links or bank details you add in Business settings.

(b) You are responsible for the content of your quotes and invoices: your prices, your tax and VAT rate and number, your business details, and any law that applies to your business. That includes the information and the cancellation rights the law gives your clients when they book or accept a quote online, and your own booking, cancellation and deposit terms. PlatPost does the arithmetic you set up and gives no tax or legal advice.

(c) You are the controller of your clients' personal data; PlatPost processes it for you under section 6c and the privacy page (section "Your business tools"). You confirm you have a lawful reason to store it and to email your clients through PlatPost, that you give your clients your own privacy information, and that you answer their requests about it. PlatPost sends your clients only messages about a booking, a quote or an invoice. Do not use these tools to send marketing. The "Ask for a review" message is one you send yourself: offer no reward for a review, and do not ask only the clients you expect to be happy.

(d) Emails we send for you carry your business name and our name, and are limited to the number a day your plan states on the pricing page. A booking on your public booking page counts against your plan's bookings a month, also stated there.

(e) An issued invoice cannot be changed; to correct one, you void it and issue a new one. An invoice number is never reused. Keep your own copies: you can export every invoice as a file at any time.

(f) A client opens a booking, a quote or an invoice by a link we email for you. Anyone who holds the link can open that one page, so send it to the right address. The link expires, and a change to the document ends it.

(g) If you end your account, export your invoices first. After deletion we cannot recover them, your clients, your bookings or your quotes. The law can require you to keep invoice records for six years or more after the tax year they belong to; keeping that copy is your duty, not ours.

6c. Data we process for your business

This section is the contract between you (the controller) and PlatPost (the processor) that UK GDPR Article 28 requires for your clients' personal data. It applies while you use the business tools and until we delete that data.

(a) What we process. Subject: the business tools in section 6b. Data: your clients' names, email addresses, phone numbers, postal addresses and notes, their bookings, quotes, invoices and packages, a quote's accept or decline answer with the name typed and the time, and the opening of a client's link. People: your clients, and anyone who books on your booking page. Purpose: to store it, show it to you, and send the emails you set up. We process no special category data on purpose; do not store health or other special category details in a client note.

(b) Your instructions. We process that data only to run the tools as you set them up, which is your documented instruction, unless the law requires otherwise; if it does, we tell you first where the law allows. We tell you if we think an instruction breaks data protection law.

(c) Confidentiality. The operator is the only person at PlatPost who can open your business records, only to run, fix or secure the service or to answer you, and is bound to keep them confidential.

(d) Security. We keep the measures in the privacy page's Security section: the records sit in a database that member accounts cannot read directly, every read is checked against your workspace, links to a client's page are stored only as a coded form and expire, and payment details change only after a recent sign-in, with an email to you.

(e) Sub-processors. You give general consent to the providers that run the service: our database provider, our hosting provider, our email provider and, on your booking page, the Cloudflare human check. Each is bound by a written contract with data protection duties equal to these. We name them on request, and we email you at least 30 days before we add or replace one, so you can object; if we cannot meet the objection, you may end the service and we refund any month you have paid for and not received.

(f) Transfers. Some of those providers process data outside the UK. Each transfer is covered by UK adequacy regulations or by the UK's approved transfer clauses.

(g) Help with your duties. We help you answer a client's request to see, correct, move or delete their data (you can edit, archive and export a client in the app, and we help by email for the rest), and we help with your security, breach and impact-assessment duties as far as our part of the processing allows.

(h) A breach. If we become aware of a breach that affects your clients' data, we email the workspace owner without undue delay, with what we know: what happened, the data and the people it touches, and what we are doing about it. You decide whether to report it to the Information Commissioner's Office and to tell your clients.

(i) At the end. When you delete your account, we delete your clients' data with it (export first, section 6b(g)). Copies in our database provider's backups are overwritten in its normal cycle. We keep nothing longer unless the law requires it.

(j) Proof. We give you the information you need to show that we meet this section, by written answers within 30 days of your request to hello@platpost.com. Where the law gives you a right to an inspection, we allow one on reasonable notice, at your cost.

10. Ending the service

You can close your account at any time by emailing hello@platpost.com; we delete your data as the privacy page describes, your business records with it (section 6b(g): export your invoices first). We may close the service with 30 days' notice by email and refund any month you have paid for and not received.

11. Law and contact

These terms are governed by the law of England and Wales. The operator is a sole trader in the United Kingdom. Contact: hello@platpost.com.